Congratulations!

Your journey to low-maintenance, healthy, gorgeous hair that you love starts now!

I understand investing in your hair and trusting a new hairstylist can be hard. I appreciate you considering me to take care of you. I don’t take that lightly.

In this welcome packet, you'll learn a little bit about your experience with me.

If you have any questions, you can reach out to me VIA email at: JENNSANTOSHAIRSTYLIST@GMAIL.COM

The Salon Experience

Pre Visit

You'll receive a text & email reminder from me 48 hours before your visit.

On the day before your appointment, you’ll receive a text or email with an appointment customization form. Here, you’ll be able to choose your drink, snack, essential oil choice and other amenities.

Have a question? You can reach me anytime at jennsantoshairstylist@gmail.com

Be My Guest

I’ll welcome you into the salon and walk you to my chair to begin your service. I will take my time navigating your first visit with me and all future appointments to ensure you get exactly what you need each visit. You will feel listened to, excited, and taken care of as we explore solutions and plans to create your perfect low maintenance hair color.

Sit Back and Relax

I'll proceed with your color application. This is your time- we can chat, listen to music, if you need to bring your laptop and work - feel free with our free Wi-Fi or enjoy our back massager, close your eyes and rest. Once you're done processing, we'll start your wash house experience.

Wash House Experience

Every service package includes an essential oil-infused hot towel neck wrap and relaxing scalp massage treatment. Feel free to close your eyes and enjoy your "me time.

After your Visit

Keep an eye on your inbox because my clients enjoy their monthly emails with product promotions + Hair Tips or the latest with HB Collective Salon and more!

Client Portal

Frequently Asked Questions

Should my hair be dirty or clean?

All product build up should be out of your hair. Please come with clean, dry hair. If you have to much dirt or product build up, your color might not fully saturate

Should my hair be wet or dry?

Please come to all color appointments with dry hair.

What should I wear to my appointment?

Solid colors photograph best. Please wear a solid black, grey or neutral color if possible.

what type of payment do you take?

I accept all forms of payment: credit and debit card, check, cash, zelle and Venmo.

New Guest Packages

Glow Up

COLOR + FULL BALAYAGE/FOIL, TONER, WASH HOUSE EXPERIENCE, SIGNATURE HAIRCUT OR DEEP CONDITIONING TREATMENT, BLOW DRY & STYLE.

$400

Brighten

FULL BALAYAGE/FOIL, TONER, WASH HOUSE EXPERIENCE, SIGNATURE HAIRCUT OR DEEP CONDITIONING TREATMENT, BLOW DRY & STYLE.

$350

Revive

PARTIAL BALAYAGE/FOIL, TONER, WASH HOUSE EXPERIENCE, SIGNATURE HAIRCUT OR DEEP CONDITIONING TREATMENT, BLOW DRY & STYLE.

$315

Reset

ALL OVER COLOR, WASH HOUSE EXPERIENCE, SIGNATURE HAIRCUT OR DEEP CONDITIONING TREATMENT, BLOW DRY & STYLE.

$265

Let's Connect

HB Collective Salon

3181 Balfour Road, Suite H Brentwood, CA 94513

Email: jennsantoshairstylist@gmail.com

Website: www.jennsantoshairstylist.com

Instagram: @jennsantoshairstylist

Facebook: @jennsantoshairstylist

Get to Know Jenn

My heart knew I was meant to be a hairstylist when I got my first set of highlights in middle school. I was instantly obsessed with all things hair. I've been licensed since 2008 and have loved every minute of it.

I pride myself on staying current in the hair industry ensuring that I bring my clients all the newest trends and fashions. I enjoy continuing my education with coloring, cutting, and business classes to bring nothing but the best experience to my guests.

I truly strive to help my clients acheive their most confident self while providing a top notch and trustworthy salon experience so that you can continue to radiate confidence, joy and feel empowered with your dream hair for weeks to come.

When you leave the salon, you'll be feeling relaxed, confident and beautiful

When I'm not at the salon, I enjoy my morning coffee, spending time outside camping in our travel trailer, lounging by the pool with a good book and shopping. I love to spend time with my family and friends creating amazing memories.

I can't wait to see you in my chair!

xoxo,

Jenn

Policies

Cancellations

Please give at least 48 hours notice of cancellation so I can provide the chance for another guest to enjoy your appointment time. You will not be charged if you cancel or reschedule at least 48 hours in advance. If you reschedule or cancel in less than 48 hours from your appointment time, you will be charged a $100 late cancellation fee.This $100 late cancellation fee must be paid before another appointment is able to be booked. After the first time, you will be asked to pay a $75 booking fee which will be applied to your scheduled appointment. If you have an appointment scheduled and you do not show up to that scheduled appointment without notice, you will be charged $100. All fees must be paid before being able to book another appointment.

Running Late?

If you happen to be running late to your scheduled appointment, please notify me as soon as possible. If you are more than 15 minutes late to your appointment, I will do my best to accommodate you. However, out of respect to all of my other guests with scheduled appointments, I cannot guarantee the full service scheduled will be performed and may result in rescheduling.

Service Re-Do's

I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, please let me know within 7 days of your visit via email, and I'd be happy to correct the issue with no additional charge.

Retail Product Return

Should you make a retail purchase that you are unsatisfied with, I will exchange your product for another product, or I will add a credit to your account toward your future services. Returns or exchanges may be made for 10 days from your initial purchase.